Returns & Refunds Policy

At Rydex Bikes, we want customers to feel confident when purchasing from us. This Returns & Refunds Policy explains when a product may be returned, how to request a return, how returned products are assessed, and how approved refunds are processed.

1. Return Period

Customers may request a return within 30 days of receiving their order, subject to the conditions outlined in this policy.

The return period begins on the date the product is delivered to the customer or the date the order is made available for collection, where applicable.

Customers should contact Rydex Bikes before sending a product back so that the appropriate return instructions can be provided.

2. Eligibility for Returns

To qualify for a standard return, the product should generally:

• Be returned within the applicable 30-day return period
• Be in its original condition
• Be unused or only reasonably inspected
• Include the original packaging where reasonably possible
• Include accessories, manuals, keys, chargers, tools, and other items supplied with the product
• Not have been modified or altered
• Not show damage caused by misuse, accident, neglect, or improper handling
• Be accompanied by proof of purchase

Certain products may be subject to additional return requirements because of their size, weight, electrical components, batteries, or other characteristics.

3. Change-of-Mind Returns

Where permitted by applicable law, customers may request a return because they have changed their mind or no longer want the product.

For change-of-mind returns, the customer is responsible for the cost of returning the product to Rydex Bikes unless otherwise stated or required by applicable law.

The product must meet the applicable return conditions before a refund can be approved.

4. Return Shipping Costs

For standard change-of-mind returns, the customer is responsible for return shipping costs.

For products that are defective, damaged before delivery, incorrectly supplied, or otherwise covered by a return remedy provided by Rydex Bikes, return shipping arrangements will be handled differently.

Where Rydex Bikes is responsible for the return shipping, we will provide appropriate instructions.

Customers should not arrange expensive return freight without contacting us first.

5. Products That Arrive Damaged

If a product arrives damaged, customers should contact us as soon as reasonably possible.

Please provide:

• Order number
• Customer name
• Description of the damage
• Photographs of the product
• Photographs of the packaging
• Photographs of the shipping label where applicable

Customers should retain the original packaging until the matter has been reviewed.

We may require photographs, videos, or other information to determine whether the damage occurred during transportation and to assist with a carrier claim.

6. Incorrect or Missing Items

If an order contains the wrong product, an incorrect variant, or missing components, contact Rydex Bikes promptly.

We will review the order and determine the appropriate resolution.

Depending on the circumstances, this may include:

• Sending the correct product
• Sending missing components
• Providing return instructions
• Replacing the affected item
• Issuing an appropriate refund

7. Defective Products

Products that develop a qualifying manufacturing defect may be eligible for a warranty remedy or other applicable resolution.

Customers should contact us before returning a product that they believe is defective.

A defect claim may require photographs, videos, troubleshooting, technical information, or physical inspection.

Warranty matters are handled in accordance with our Warranty Policy and any applicable manufacturer’s warranty.

8. Products Not Eligible for Standard Returns

A standard change-of-mind return may not be accepted where the product:

• Has been substantially used
• Has been damaged after delivery
• Has been modified
• Has been improperly assembled
• Has been improperly maintained
• Has been involved in an accident
• Has been altered from its original condition
• Is missing significant components or accessories
• Shows unreasonable signs of use
• Has been damaged through misuse or neglect
• Cannot reasonably be resold because of its condition

This does not limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

9. Bikes That Have Been Ridden

Because bicycles, electric bikes, pit bikes, dirt bikes, and electric motorcycles can show wear after use, customers should carefully inspect a product before riding it if they are considering a return.

A product that has been substantially ridden may not qualify for a standard change-of-mind return.

Customers should contact Rydex Bikes before riding a product if they are uncertain about its suitability.

10. Assembly and Modification

Customers should inspect their product before completing assembly and use.

A product that has been modified, customized, repainted, upgraded with unauthorized components, or otherwise altered may not qualify for a standard return.

Damage resulting from improper assembly or unauthorized modification may also fall outside warranty coverage.

11. Return Authorization

Customers should contact Rydex Bikes before sending a product back.

We may provide:

• Return instructions
• A return address
• Packaging requirements
• Shipping instructions
• Documentation requirements
• Other information necessary to process the return

Products sent to an incorrect address or without the required return information may experience processing delays.

12. Returning Large or Heavy Products

Bicycles, electric bikes, pit bikes, dirt bikes, electric motorcycles, and other large products may require specialized return transportation.

Customers should not arrange return freight independently before receiving instructions from Rydex Bikes.

Depending on the circumstances, return transportation may require a freight carrier or another appropriate shipping method.

13. Return Packaging

Products should be packaged securely to minimize the risk of damage during return transportation.

Where possible, customers should use the original packaging and protective materials.

If original packaging is unavailable, the customer is responsible for using suitable packaging that provides reasonable protection during transportation.

Additional damage caused by inadequate return packaging may affect the return or refund assessment.

14. Inspection of Returned Products

Once a returned product is received, it may be inspected to confirm:

• Product identity
• Condition
• Completeness
• Damage
• Signs of use
• Missing components
• Compliance with the return requirements

Inspection may take additional time for large, technical, electrical, or motorized products.

15. Refund Eligibility

A refund will be issued after the returned product has been reviewed and the return has been approved.

Where a return does not meet the applicable requirements, we may contact the customer to discuss the available options.

Where permitted by applicable law, a refund may be reduced or declined where the product has been damaged or used beyond what is reasonably necessary to inspect it.

16. Refund Amount

For an approved return, the refund generally covers the eligible purchase amount for the returned product.

Original shipping charges may not be refundable for change-of-mind returns where permitted by applicable law.

Return shipping costs are generally the customer’s responsibility for standard change-of-mind returns.

Where the return is due to an error, qualifying defect, or other circumstance for which Rydex Bikes is responsible, the applicable refund will be handled according to the circumstances and applicable law.

17. Restocking Fees

Restocking Fee: $0.00 (Zero / 0%)
RYDEX BIKES do NOT charge any restocking fees for returned bikes under any circumstances, including customer remorse returns or defective/damaged items.

18. Refund Processing Time

Once an approved return has been received and inspected, Rydex Bikes will process the applicable refund within 5 business days.

After the refund has been processed, the time required for the funds to appear in the customer’s account may depend on the payment provider or financial institution.

19. Original Payment Method

Where possible, approved refunds will be issued to the original payment method used for the purchase.

The availability and timing of the refund may depend on the applicable payment provider.

Rydex Bikes may request additional information where necessary to verify the transaction or process the refund securely.

20. Exchanges

Where available, customers may contact us to request an exchange.

An exchange may depend on:

• Product availability
• Product condition
• Return eligibility
• Price differences
• Shipping arrangements

Where the requested replacement is unavailable, an appropriate refund or alternative solution may be offered.

21. Warranty Claims and Returns

A warranty claim is different from a standard change-of-mind return.

If a product has a suspected manufacturing defect, customers should contact Rydex Bikes before returning it so that the issue can be assessed under the applicable warranty.

A product may qualify for warranty service even when it does not qualify for a standard change-of-mind return.

22. Non-Delivery and Undeliverable Orders

If an order cannot be delivered because of an incorrect address, refusal of delivery, failure to collect the package, or another customer-related reason, additional shipping or handling costs may apply if the order needs to be reshipped.

Where the order is returned to Rydex Bikes and a refund is appropriate, the refund will be processed according to the applicable circumstances and this policy.

23. Fraud and Abuse Prevention

Rydex Bikes reserves the right to investigate unusual return activity or suspected abuse of the return process.

This may include repeated returns, false damage claims, fraudulent orders, manipulated products, or other activity that appears inconsistent with legitimate use of the return policy.

Nothing in this section limits rights provided by applicable consumer protection laws.

24. Consumer Rights

This policy is not intended to remove or restrict any mandatory rights or remedies provided to customers under applicable consumer protection laws.

Where applicable law provides a customer with additional rights concerning defective, unsafe, misrepresented, or otherwise non-conforming products, those rights remain applicable.

25. How to Request a Return

To request a return, contact Rydex Bikes with:

• Full name
• Order number
• Product name
• Date of purchase
• Reason for the return
• Photographs or videos where relevant
• Any other information reasonably required to assess the request

We will provide the appropriate next steps after reviewing the request.

26. Contact Us

For return, refund, exchange, or product-related questions, contact Rydex Bikes using the following details:

Email: customerservice@rydexbikes.shop
Telephone: +1 (786) 403-2954