Payment Policy

At Rydex Bikes, we aim to provide a secure, straightforward, and transparent payment experience. This Payment Policy explains how payments are accepted, processed, verified, and handled when purchasing products through our website.

1. Accepted Payment Methods

Rydex Bikes may accept one or more payment methods displayed during checkout.

Available payment methods may include:

• Credit cards
• Debit cards
• Other electronic payment methods made available through our payment providers

The payment methods available to a customer may vary depending on the customer’s location, order, currency, product, and payment provider.

Only payment methods displayed as available during checkout should be considered currently supported.

2. Currency

Product prices and transaction amounts will be displayed in the currency applicable to the website and checkout.

Customers should review the displayed currency and complete order total before submitting payment.

If a customer’s payment account uses a different currency, the customer’s bank or payment provider may apply its own exchange rate or foreign transaction charges.

Rydex Bikes is not responsible for fees independently imposed by a customer’s bank or payment provider.

3. Payment Authorization

When an order is placed, the selected payment provider may request authorization from the customer’s financial institution.

An order may remain pending until payment authorization is successfully completed.

If authorization is declined or cannot be completed, the order may not be processed.

4. When Payment Is Charged

Payment may be authorized or charged when an order is submitted, depending on the payment method and payment provider used.

An order will generally not be released for processing until the required payment has been successfully authorized or received.

Certain orders may require additional verification before processing.

5. Payment Verification

For security and fraud-prevention purposes, Rydex Bikes or its payment providers may perform reasonable verification checks.

Additional information may be requested where necessary to verify:

• Customer identity
• Billing information
• Shipping information
• Payment ownership
• Order details

An order may be delayed, suspended, or cancelled if required verification cannot be completed.

6. Payment Security

Payment transactions may be processed through secure third-party payment providers.

Where payment information is entered through a third-party payment gateway, that information may be transmitted directly to the applicable payment processor.

Rydex Bikes does not intentionally retain complete payment card details when those details are processed directly by a third-party payment provider.

Customers should also take reasonable precautions to protect their payment information and account credentials.

7. Billing Information

Customers are responsible for providing accurate billing information when placing an order.

Billing information may include:

• Full name
• Billing address
• Email address
• Telephone number
• Payment information
• Other information required by the payment provider

Incorrect billing information may result in payment failure, verification delays, or order cancellation.

8. Payment Declines

A payment may be declined for reasons including:

• Insufficient funds
• Incorrect card details
• Expired payment card
• Incorrect billing information
• Bank restrictions
• Payment-provider security checks
• Fraud-prevention measures
• Transaction limits
• Technical problems
• Other reasons determined by the financial institution or payment provider

Rydex Bikes generally does not receive detailed information about why a financial institution declined a particular transaction.

Customers should contact their bank or payment provider if they need additional information about a declined payment.

9. Failed or Incomplete Payments

If payment is unsuccessful, an order may remain unpaid or may be cancelled.

Customers may be able to return to checkout and attempt payment again using an available payment method.

Products are not considered fully purchased until the required payment has been successfully processed and the order has been accepted for fulfillment.

10. Duplicate Payments

If you believe that you have been charged more than once for the same order, contact Rydex Bikes as soon as possible.

Please provide:

• Order number
• Customer name
• Transaction information
• Date and amount of the suspected duplicate charge

We will review the transaction and, where appropriate, work with the relevant payment provider to resolve the issue.

11. Payment Confirmation

After a successful order, customers may receive an order confirmation containing information such as:

• Order number
• Products purchased
• Product prices
• Applicable taxes
• Shipping charges
• Total amount
• Billing information
• Delivery information

Customers should review the confirmation and contact us promptly if any information appears incorrect.

12. Taxes and Other Charges

Applicable sales taxes may be calculated and added to the order depending on the customer’s delivery location and applicable tax requirements.

Shipping, delivery, customs, duties, or other charges may also apply depending on the order and destination.

Additional information is provided in our Sales Tax Policy and Shipping & Delivery Policy.

13. Promotional Pricing

From time to time, Rydex Bikes may offer promotional prices, discounts, coupon codes, or other special offers.

Promotional offers may have specific conditions, eligibility requirements, expiration dates, product exclusions, or usage limits.

Only one or more promotional discounts may be applied where expressly permitted by the applicable promotion.

Promotional terms displayed with an offer will apply to that offer.

14. Pricing Errors

We make reasonable efforts to ensure that product prices are displayed accurately.

If a technical or administrative error results in an obviously incorrect price, Rydex Bikes may contact the customer before fulfilling the order.

Where an order cannot reasonably be fulfilled because of a pricing error, the order may be cancelled and any payment received for the affected order may be refunded.

15. Refunds

Approved refunds will be processed in accordance with our Returns & Refunds Policy.

Where possible, refunds will be issued to the original payment method.

Rydex Bikes generally processes an approved refund within 7 business days after the applicable return has been received and approved.

The time required for the funds to appear in the customer’s account may vary depending on the payment provider or financial institution.

16. Order Cancellation

Customers who need to cancel an order should contact Rydex Bikes as soon as possible.

Cancellation may not be possible once an order has entered processing, been packaged, or been shipped.

If an order cannot be cancelled before shipment, the customer may need to follow the applicable return procedure.

17. Chargebacks and Payment Disputes

Customers who believe there is a problem with a payment or order are encouraged to contact Rydex Bikes first so that we can investigate and attempt to resolve the matter.

Nothing in this policy prevents a customer from exercising any rights available through their financial institution or applicable law.

Where a payment dispute or chargeback is initiated, we may provide relevant transaction and order information to the payment provider or financial institution as permitted by applicable law.

18. Fraud Prevention

Rydex Bikes may use reasonable fraud-prevention measures to protect customers and the business.

Orders may be subject to additional review where transaction details appear unusual or inconsistent with normal purchasing activity.

Where a transaction cannot be reasonably verified, we may delay, decline, or cancel the order.

19. Third-Party Payment Providers

Payments may be processed by third-party payment providers.

Those providers may have their own:

• Terms and conditions
• Privacy policies
• Security procedures
• Transaction limits
• Verification requirements
• Refund procedures

Customers should review the applicable provider’s terms where necessary.

Rydex Bikes is not responsible for independent fees, exchange rates, account restrictions, or policies imposed by a customer’s bank or payment provider.

20. Payment Information and Privacy

Payment-related personal information is handled in accordance with our Privacy Policy.

We may retain transaction records and order information as reasonably necessary for accounting, customer support, fraud prevention, legal compliance, dispute resolution, and legitimate business purposes.

21. Contact Us

If you have questions about payment, an order charge, a refund, or a payment-related issue, contact Rydex Bikes using the following details:

Email: customerservice@rydexbikes.shop
Telephone: +1 (786) 403-2954